Returns

Changed your mind? You can return socks within 30 days of delivery, as long as they are unworn and still in their original packaging.

What we can accept

Socks must be unworn, unwashed and still attached to their original TucaBoo kraft card packaging, with the tag intact.

For hygiene reasons, we cannot accept socks that have been removed from the packaging, or where the tag is torn, broken or missing. This does not apply to faulty items.

How to return an item

1. Contact us within 30 days of delivery. Include your order number and tell us which pairs you would like to return.
2. We will reply with return instructions. Please wait for these before sending anything back.
3. Send your return within 14 days of contacting us. We recommend a tracked service and keeping your proof of postage.

Return postage

Unless an item is faulty, damaged or incorrect, return postage is paid by you, and the parcel is your responsibility until it reaches us.

Refunds

Once we have received and checked your return, we will refund you to your original payment method within 14 days. Your bank may take a few extra days to show the credit.

If you return your whole order, we will also refund the cost of standard delivery. Any extra paid for express delivery is not refundable.

Faulty, damaged or wrong item

Please contact us as soon as possible with your order number and, if you can, a photo. We will cover the return costs and offer a replacement or refund, whether or not the socks have been taken out of their packaging.

Exchanges

The quickest way to swap a design or size is to return the original pair and place a new order.

Full details are in our Refund policy. None of this affects your statutory rights.